Refund policy

Last Updated: September 7, 2026

At Her Shay, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the terms below.

Return Period

You may request a return within 30 days of delivery unless a different return period is specifically stated on the product page.

To be eligible for a return, items generally must:

Be unused and in their original condition
Be in the original packaging, where applicable
Include original tags, accessories, or other included materials
Not show signs of use, washing, damage, or alteration

Certain products may be non-returnable for hygiene, safety, personalization, or other legitimate reasons. Any applicable restrictions will be stated on the product page or at checkout.

How to Request a Return

Before sending an item back, please contact us at:

support@hershay.shop

Please include your order number, the item you wish to return, and the reason for the return.

We will provide return instructions when your request is approved.

Please do not send items back without contacting us first.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise eligible for a seller-paid return under applicable law, the customer is responsible for return shipping costs.

If we sent you the wrong item or your item arrived damaged or defective, please contact us as soon as possible. We may request photographs or other information to help us resolve the issue.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.