Privacy policy

Last Updated: September 7, 2026

At Her Shay, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our online store.

Information We Collect

When you visit our store, place an order, create an account, contact us, or otherwise interact with our website, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number
Order and transaction information
Information you provide when contacting customer support
Device, browser, IP address, and website usage information
Other information necessary to process and fulfill your order

Payment information is generally processed securely by our payment providers. We do not store complete payment card information on our own systems unless specifically permitted and required for legitimate business purposes.

How We Use Your Information

We may use your information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Send order confirmations and updates
Provide customer service
Respond to inquiries
Improve our website, products, and services
Detect and prevent fraud, abuse, or unauthorized activity
Send marketing communications where permitted by law and where you have provided appropriate consent
Comply with legal and regulatory obligations

Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, including payment processors, shipping providers, website hosting providers, analytics providers, and customer-service platforms.

We may also disclose information when required by law, legal process, or to protect our rights, customers, property, or business.

We do not sell your personal information for money.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping-cart functionality, remember preferences, understand website usage, improve performance, and support advertising or marketing activities.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some store functionality.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including rights to access, correct, delete, or restrict certain uses of your information.

To make a privacy-related request, contact us using the information below.

Children's Privacy

Our store is not intended for children who are not legally permitted to use online shopping services without parental or guardian involvement. We do not knowingly collect personal information from children in violation of applicable law.